Terms & Conditions

Last updated: August 2026

1. Who We Are

PoweredLeads is operated by PoweredLeads Ltd, a company registered in England and Wales (company number 17398455), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Serving HVAC contractors across the United States · Operated from the UK. These terms govern the relationship between PoweredLeads Ltd ("we", "us") and you ("the client", "the contractor") when you buy leads from us.

By placing an order, you agree to these terms.

2. What We Sell

We sell exclusive HVAC replacement leads to US HVAC contractors and other home improvement trades. You are buying leads, not a service: there is no retainer, no monthly fee, no management fee, no setup fee and no contract term.

  • Leads are sold in blocks. The size of a block and the price per accepted lead are agreed with you in writing before you order.
  • Each lead is generated in the ZIP codes you have agreed with us.
  • Each lead's contact details are verified by us before the lead reaches you.
  • Any lead that misses the accepted-lead standard is replaced, free.

We do not book appointments or estimates, and we do not sell you a marketing service. Your own team contacts the homeowner.

3. Orders, Blocks and Commitment

  • A block runs to completion, then you decide whether to order another.
  • There is no minimum term, no notice period and nothing to cancel between orders.
  • If you do not order, nothing is charged.
  • We may decline or pause an order, for example if your agreed area is no longer available, and any balance you have paid for undelivered leads is refunded.

4. Payment

  • Blocks are paid for before delivery begins. Your balance is drawn down as accepted leads are delivered.
  • Prices are quoted per accepted lead in USD, exclusive of any taxes owed in your jurisdiction.
  • A replacement lead, recorded on your account as a credit, does not draw down your balance.
  • If a block is not fully delivered and you do not wish to continue, the undelivered balance is refunded.

5. What Counts as an Accepted Lead: The Four-Point Accepted Lead Standard

An accepted lead is a homeowner who asked for an HVAC replacement quote, inside your agreed ZIP codes, owns the property, and had their real name, full address, and phone number verified before the lead reached you.

A lead is accepted when:

  1. The homeowner asked for an HVAC replacement quote and consented to a named contractor contacting them.
  2. The property is inside your agreed ZIP codes.
  3. They own the property.
  4. The name, full address and phone number are real and reachable, and we verified them before the lead reached you.

This is the standard your leads are measured against, and it is the same standard published on our homepage, pricing and how-it-works pages.

6. Replacement Policy

Got a bad lead? Hit reply and tell us which one. We replace it, free. No claims form. No seven-day countdown. No 'your account manager will review your case.' Wrong number, wrong area, not the homeowner. Replaced, whenever you spot it.

We can afford to work this way for one reason: every lead is verified before it leaves us. When you check the goods before they ship, you don't need a complaints department.

A homeowner who hasn't picked up yet isn't a bad lead. That's a reason to call again fast.

The remedy is a replacement lead, recorded on your account as a credit (replacement lead). It replaces the lead that missed the standard at no cost to you. We do not offer cash refunds on delivered leads that met the standard.

7. Exclusivity

Every lead we generate in your agreed ZIP codes is sold to you and nobody else. We do not resell, share or redirect a lead you have been sold, now or at any point in the future.

  • We supply one contractor per agreed ZIP code set.
  • Your ZIP codes are held for you for as long as you have an active block balance.
  • If your balance runs out and you do not order again, the ZIP codes may be offered to another contractor. We will tell you before that happens.

8. The Exclusivity Bond

Section 7 is a promise. This section puts a price on it.

If we ever supply a lead from your locked ZIP codes to another contractor while you hold an active balance, your remaining balance is refunded in full.

For the purposes of this section, a lead from your locked ZIP codes means a lead whose property ZIP code is inside your agreed ZIP code set, supplied by us, while you hold an active balance.

  • The bond covers our own conduct only: leads we supply. It does not cover a homeowner who separately approaches another contractor, or an inquiry another supplier generates independently.
  • The remedy is a refund in full of your remaining balance. It is not capped by section 14.
  • Your agreed ZIP code set is recorded in writing before your first order, so what counts as a locked ZIP code is never a matter of recollection.

9. No Volume or Conversion Guarantees

We do not guarantee:

  • The rate at which leads in a block are delivered
  • Conversion rates, booked estimates or sales outcomes
  • Performance during seasonal fluctuations or market changes

What we do commit to is the accepted-lead standard in section 5, the replacement policy in section 6 and the exclusivity bond in section 8. Outcomes depend heavily on how quickly and how well you follow up. We will always be upfront about what is realistic.

10. Your Responsibilities

  • Give us accurate business and contact information, and a valid destination for lead delivery
  • Follow up on leads promptly: speed of contact is the single largest factor in outcome
  • Contact homeowners lawfully and only about the inquiry they made, including compliance with the TCPA and other applicable US telemarketing and consent rules
  • Tell us if your area or capacity changes
  • Pay for blocks before delivery

11. Data Protection

Lead data is personal data. We generate and verify it as an independent controller, and we transfer it to you when a lead is delivered. From that point you are an independent controller of that data in your own right and responsible for your own lawful use of it.

  • As a UK-registered and UK-established company, we comply with UK GDPR and the Data Protection Act 2018 in how we process personal data, alongside applicable US state privacy law such as the California Consumer Privacy Act (CCPA)
  • Homeowners consent to a named contractor contacting them about their inquiry
  • Each party implements appropriate security measures to protect lead data
  • Each party notifies the other promptly in the event of a relevant data breach

For full details on how we handle data, see our Privacy Policy.

12. Confidentiality

Both parties agree to keep confidential all business information and data shared between us. This survives termination of these terms.

13. Intellectual Property

Our methods, materials, systems and the pages a homeowner completes remain ours. You are buying leads, not the means of producing them. You keep every lead delivered to you, without restriction on your use of it in your own business, subject to section 11.

14. Limitation of Liability

  • PoweredLeads is not liable for any indirect, incidental, special or consequential damages, including lost profits or lost business
  • Our total liability is capped at the amount you paid us in the 3 months before the claim
  • We are not responsible for changes to third-party platform policies, pricing or algorithms outside our control
  • We are not liable for how leads are handled after delivery

Nothing in these terms limits liability that cannot lawfully be limited.

15. Ending the Relationship

  • There is nothing to cancel: if you do not order another block, the relationship simply ends
  • Either party may decline to continue at any point between blocks
  • We may stop delivery immediately if you breach these terms, if payment fails, or if we have reasonable grounds to believe leads are being handled unlawfully
  • Any undelivered balance you have paid for is refunded

16. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these terms from time to time. Changes do not apply retrospectively to a block you have already ordered. We will give you reasonable notice of any significant change.

18. Contact

Email: hello@getpoweredleads.com
Location: Serving HVAC contractors across the United States · Operated from the UK